Testimonials


Our Customers’ Reviews

Awful

★★☆☆☆
2 5 1
Awful! Years later my teeth have shifted. I was given underwire when my treatment was done but my teeth moved! I went back to see if it could be fixed but he said it was done and if I wanted it fix I have to start over and pay again?!! Don't think that's how it works Dr. Fong. Response from the owner7 months ago Hello, Unfortunately I cannot validate the legitimacy of this review as we do not have this name in our database. When a patient comes in to our office with a problem, we generally have a solution for our patients and do not send them away as it was suggested by this review. Like with any orthodontic practice, our fees are set to correct the initial goals of the patient. The long term stability of the results are based on the patient following all of the rules and suggestions set by our office. We are very proud of our work and our results are always guaranteed. This can be reflected by the 600+ happy patients featured here: www.invisalignresults.ca. Dr. Ben Fong

Love it

★★★★★
5 5 1
Excellent work! Love it

They rock!!

★★★★★
5 5 1
Dr. Fong was the only orthodontist who told us what our son actually needed. We went to 2 others, both of who charged $50 for an assessment. We were told our son needed unnecessary procedures. I even mentioned them to Dr. Fong and asked if we needed the other pricey procedures & how much they cost. He was shocked! He laughed and said " maybe I should look again". In the end we got the strait answer, literally! My son loves the wonderful staff. Jena and Rema are always amazing with him. It is not exactly a fun time for kids, there is lots of pain involved BUT he is always positive when he leaves. He knows how to take care of his teeth. The front desk staff is always accommodating and friendly. Herongate Dental rocks!! Thank you!!

★★★★★
5 5 1
Dr. Fong transformed not only my smile but my whole life. He did a miracle job on my mouth. He isnt on this career just because its a job or because of the money... he is truly a teeth artist. Amazing talent. 

★★★★★
5 5 1
Had a consultation with Dr. Fong after several other invisalign specialists. He's really great at what he does and his staff here are wonderful as well. They deliver prompt service right when you arrive and have a helpful appointment reminder service.

★★★★★
5 5 1
I would highly recommend getting Invisalign done by Dr.Fong! I had an incredibly stress free, smooth experience at Dr.Fong's office. He is always prompt and professional and completely transformed my teeth! Invisalign is a great solution for people who don't want to have the inconvenience of braces but still want perfect teeth! I would also highly recommend Dr.Fong as a dentist whether you need invisalign or not, he is incredibly skilled in all areas!

I would like to thank all employees of the clinic for making my treatment a simple and pleasurable experience. While my treatment lasted close to 20 months, my biweekly and often weekly appointments were never a drag, knowing I will be greeted and treated by very kind and professional staff. In particular, I would like to thank Dr. Ben Fong and Sara for closely monitoring my progress and not hesitating when additional procedures and time was required for areas needing quick fixes and/or improvements. Last but definitely not least, Dr. Ben Fong ensured there were no surprises when it came to payments of fees for the Invisalign treatment, as well as other treatments (e.g. cleaning, fillings, etc.) and was very kind of flexible on that matter. My overall experience with this clinic rates at 10/10 and I have already recommended it to many of my family and friends.

Anna Anokhina

I started wearing Invisalign a year and a half ago. I was very persistent and wanted straight teeth. Going for regular check ups and adjustments of my Invisalign became a routine. Each week I was more and more satisfied with the way my teeth were turning out. Dr. Fong and his team are great. They put a lot of effort into their work to help me feel and look great. I now have perfect teeth thanks to Dr. Fong and his team. Knowing that my teeth are now straight, I can smile with such confidence. I truly recommend Invisalign to all those people who want to have straight teeth with a wonderful smile. Thank you Dr. Fong for helping me get such straight teeth, now I have a perfect smile!

Anonymous

I would like to take the opportunity to thank you and your staff for the very professional and friendly service I and my family have received over the years. I have been a patient of the practice since 1988. While my husband was in the military, my family and I were always welcome back as patients when postings brought us back to Ottawa. Upon my husbands retirement from the army, he too was welcome as a patient. Over the years my family has had many types of treatments, braces for both sons, fillings, root canals, crowns, cleanings and checkups. Our expectations have always been met. The quality of work done and the customer service has always been exceptional. Thank you all once again and seasons greetings.

Cathy Roth

My experience at Dr. Fong’s while getting the Invisalign treatment was great. My treatment started in February and ended in December, which was a very short time period. While wearing the Invisalign retainers through this time, only one person noticed them. My teeth are now straight and Dr. Fong even levelled my teeth cosmetically, so they are flat as well. The staff at Dr. Fong’s were amazing as well. They made every effort to accommodate my hectic schedule and were completely professional and competent in their work. Every time I came in, the assistants knew exactly what they were doing. Before my treatment I had never felt comfortable smiling. I was always self-conscious of my crooked teeth. Now, I am always smiling!!! If you are considering getting Invisalign treatment, I would highly recommend Dr. Fong as his office provides a high-level of quality and customer service.

Eric Tyndall

I am writing this letter to show my appreciation of Dr. Fong ans his team in how they dealt with me during a trying time in my life. A few years back I was a typical person born in the 50’s, so scared of the dentist, that to go to one was not an option. Pain was tolerable, visiting the dentist was not. Over the last twenty years, I have had many dental issues that could have potentially harmed me and also made me not smile out of embarrassment, however I could not make an appointment. The fear and embarrassment was holding me back because I did not want to hear a gasp from the dentist when he examined my teeth. I finally got up the courage and made a decisions to contact the Ontario Dental Association with the hope that they could find me a dentist who would look beyond the dental issues and understand the person who is suffering. This person was Dr. Ben Fong of the Herongate Dental Clinic. Once I gathered up the courage and decided to go for my first appointment, I was greeted by a dental assistant who took the x-rays and the hygienist who cleaned my teeth. After this I met with Dr. Fong who assured me that his objective was to help me get through this process and end up with a killer smile. I cannot express how good I felt and a huge burden was lifted from my shoulders.

Michael Antony

Mirrors often reflect certain features we cannot stand, a fold here, a scar there, a crooked smile… with luck, some can be fixed, others covered up for a while. But the beauty of it all is to remain that same person in the end. An angel’s touch is necessary to make it effective, whether your teeth are too long, too twisted or sensitive; nothing is impossible according to Dr. Fong, having his skills and confidence he couldn’t go wrong. He has a heart of gold – that will never grow old. Amusing is his sense of humour – hip is his style. He’ll always make sure your visits are worthwhile. For a year and a half, we went through it all; the appointments, the never ending appointments, the pain and finally, the GAIN! Dr. Fong, thank you from the bottom of my heart, the work you’ve done is truly a piece of art. Make this mirror symbolize another smile that shines bright, to everyone, you are the candle that brings Light!

Sandra M